GLC Live at 20 Monroe

Coming to a show? Here's a few things to know before you go!

Parking

GLC Live at 20 Monroe is located at 11 Ottawa Ave NW, Grand Rapids, MI 49503. GLC Live at 20 Monroe has partnered with ParkWhiz to offer easy and reliable parking options! Click HERE to book parking.

Find more information on parking visit the Downtown Visitor Mobility and Parking Guide.

Doors Time

Doors generally open one hour before the show's scheduled start time.

Bag Policy

The following bag policy is in place: Bags up to 12” x 6” x 12” are allowed in the venue. All bags will be searched prior to entry. Bags that are not clear will be subject to additional search.

Mobile Ticketing

All our events will be Mobile Entry. That means your mobile device will be used to gain access to the event. Tickets will not be emailed or available for print.

For more information on mobile entry, click here.

Phone troubles? Visit the box office on event day for assistance. Be prepared to show your ID.

Cashless Payments

Cashless payments will be available at all points of sale and are recommended.

GLC Live at 20 Monroe

11 Ottawa Ave NW, Grand Rapids, MI 49503

Our box office is open on Monday AND Friday from 12pm to 6pm. The box office may close on federal holidays.

On the day of an event, the box office opens 2 hours before doors and closes once the headliner takes the stage.

GLC Live at 20 Monroe strives to make our venue and live experiences inclusive and accessible to everyone. For more questions, or information not mentioned below, please contact us at 616-482-2027.

Arrival & Accessible Entrances: 

The main entrance to GLC Live at 20 Monroe is fully accessible. If you require assistance a member of the guest services staff can assist you to the accessible seating area. We have an elevator located in our lobby. Both the Main Floor & Mezzanine Level have accessible seating. 

Restrooms: 

The Main Floor & All Mezzanine Level bathrooms are fully accessible.

Ticketing: 

Tickets located in our accessible section can be purchased online at livenation.com. 

For Accessible seating at GLC Live at 20 Monroe, please click “Filters” then “Show Accessible Tickets.” If these tickets are sold out, please purchase a General Admission ticket and we will do our best to accommodate you the day of the show. We will seat those needing accessible seating once the box office opens on the day of the event. Please be advised that this is done on a first come, first served basis and our accessible seating area can reach capacity early. 

Accessible Parking: 

GLC Live at 20 Monroe does not own or operate any parking in the area. The City of Grand Rapids has several street level lots immediately nearby the venue. The terrain between these lots and GLC Live at 20 Monroe is paved and includes street crossings. Please follow signs to the Accessible parking spots. Consult signage in the lot for payment if required.  

If you wish to drop off a member of your party, please drop them off at the main entrance on Ottawa Avenue.

Medication needs:

If you need to enter with prescribed medication to be taken during the event, we require that all medication be in its original container with a name that is verifiable with a photo ID.  If you do not have a container with a name on it, we may request documentation that allows us to confirm the need for this medication as you enter the venue. Please only bring what is required for the duration of the event. We cannot store any type of medication. Over-the-counter medication must be in its original packaging.  

Dietary Needs: 

GLC Live at 20 Monroe takes pride in offering a variety of choices for guests with special dietary needs. You may request to speak with a member of our Food & Beverage team with specific questions or concerns. While we will make reasonable efforts to accommodate dietary requests, we cannot guarantee that they will be able to meet all requests.  

Service Animals: 

At GLC Live at 20 Monroe, we have specific guidelines to ensure all guests and their service animals are supported throughout their visit. 

Service animals are defined by the ADA (Americans with Disabilities Act) as dogs or miniature horses that are trained to do work to perform tasks related to people with disabilities. The work or task the service animal is trained to do must directly relate to the person's disability. Service animals must be housebroken. Service animals are required to behave and not repeatedly bark, growl, jump up on or lunge at other guests or employees. Corrective action must be taken if the service animal is not behaving appropriately.

Dogs whose sole function is to provide comfort or emotional support do not qualify as service animals under the Americans with Disabilities Act (ADA). Comfort animals, emotional support animals, and therapy dogs are not listed as service animals under Title II and Title III of the ADA. This also applies to the other species of animals wild or domestic, trained, or untrained. The ADA requires the service animal to be under the control of the handler. This may include using a harness, leash, or other tether. Our venue employees are not required to provide for, the care, or supervision of a service animal, including cleaning up after it. Service Animals must remain on the floor and are not allowed on dining chairs or tables in our food and beverage locations. Live Nation and our operating partners have the right to deny access to a dog that disrupts our operations.

Please contact a member of the guest services team if your service animal needs access to a relief area. You will need to exit the venue and re-enter with the assistance of a member of the guest service team.

Sign Language Interpretation:  

GLC Live at 20 Monroe offers sign language interpretation upon request only. Requests for interpreters must be received at least two weeks before the event date.  

Please make your request by email to glcliveat20monroe@livenation.com and include how many in your party need interpretation and the ticket type you have. Interpretation requests are subject to the availability of an interpreter. 

Assistive Listening Devices:

Assistive Listening Devices (ALDs) technology in GLC Live at 20 Monroe is powered by Listen Everywhere Technology™.  This allows you to use your mobile device and headphones as your personal ALD. If you do not wish to use your device, please see the box office to get a receiver.  A photo ID is required to be held until the device is returned at the end of the event. 

1. Connect to Wi-Fi network Free_Fan_Wifi

1. Download the Listen Everywhere app via the App Store

1. Connect to the audio channel in the app 

2. Enjoy the show! 

Using this app will work in any area of GLC Live at 20 Monroe.

Mobility Device storage: 

Limited storage is available for wheelchairs, canes, walkers, and other mobility devices. If you need access to your device during the show, please contact a member of the guest services team.  There is limited electrical connectivity in the venue, please contact us prior to your visit for more information.