The Fillmore strives to make our venue and live experiences inclusive and accessible. For more questions, or information not mentioned below, don't hesitate to get in touch with us at thefillmore@livenation.com.
Arrival & Accessible entrances: The main floor of the venue is on the second floor of the venue, accessible by an elevator located on the west side of the building. If you need any help finding your way, staff at the entrance will direct you.
Restrooms: All venue bathrooms are accessible.
Ticketing: The Fillmore is a General Admission, accessible venue, so there is no need to buy a special ticket! If you need special attention to personally accommodate your needs, please purchase a General Admission ticket and email the venue directly at thefillmore@livenation.com. If your disability requires you to sit, we will do our best to accommodate you on a first come, first served basis with our very limited seating.
Accessible Parking: The Fillmore does not have a parking lot, but accessible street parking and several public parking facilities with accessible parking are located nearby. Both nearby garages in Japantown have designated accessible spots. Entrances are located at 1650 Fillmore St. for the annex and 1610 Geary Blvd for the main garage.
Medication needs: If you need to enter with prescribed medication to be taken during the event, we require that all medication be in its original container with a name that is verifiable with a photo ID. If you do not have a container with a name on it, we may request documentation that allows us to confirm the need for this medication as you enter the venue. Please only bring what is required for the duration of the event. We cannot store any type of medication. Over-the-counter medication must be in its original packaging.
Dietary needs: The Fillmore takes pride in offering a variety of choices for guests with special dietary needs. You may request to speak with a member of our Food & Beverage team with specific questions or concerns. While we will make reasonable efforts to accommodate dietary requests, we cannot guarantee that they will be able to meet all requests.
Service Animals: At The Fillmore, we have specific guidelines to ensure all guests and their service animals are supported throughout their visit.
Service animals are defined by the ADA (Americans with Disabilities Act) as dogs or miniature horses that are trained to do work to perform tasks related to people with disabilities. The work or task the service animal is trained to do must directly relate to the person's disability. Service animals must be housebroken. Service animals are required to behave and not repeatedly bark, growl, jump up on or lunge at other guests or employees. Corrective action must be taken if the service animal is not behaving appropriately.
Dogs whose sole function is to provide comfort or emotional support do not qualify as service animals under the Americans with Disabilities Act (ADA). Comfort animals, emotional support animals, and therapy dogs are not listed as service animals under Title II and Title III of the ADA. This also applies to the other species of animals wild or domestic, trained, or untrained. The ADA requires the service animal to be under the control of the handler. This may include using a harness, leash, or other tether. Our venue employees are not required to provide for, the care, or supervision of a service animal, including cleaning up after it. Service Animals must remain on the floor and are not allowed on dining chairs or tables in our food and beverage locations. Live Nation and our operating partners have the right to deny access to a dog that disrupts our operations.
Sign Language Interpretation: The Fillmore offers sign language interpretation upon request only. Requests for interpreters must be received at least two weeks before the event date.
