Coming to a show? Here's a few things to know before you go!

Bag Policy

The following bag policy is in place: Bags up to 12” x 6” x 12” are allowed in the venue. All bags will be searched prior to entry. Bags that are not clear will be subject to additional search.

Cashless Payments

Bring your Credit Card, we’ve gone cashless!

Cashless payments will be available at most points of sale and are recommended.

We accept credit, debit or mobile pay.

No card? Convert your cash with no fees to card at the box office or coat check.

BRING YOUR ID!

A valid and current US State Driver License, State ID card or Passport is required to purchase alcohol. Guests will be required to show ID. You may also need this if you need to visit the box office.

What am I not allowed to bring to the show?

Items NOT ALLOWED to be brought in to venue include, but are not limited to:

• Weapons of any kind
• Alcohol
• Illegal drugs/substances
• Glass containers/cans
• Backpacks/Large bags
• Laser pointers
• Animals (except service animals)
• Fireworks
• Food
• Large markers/spray paint
• Signs larger than 8.5”x11”
• Multiples of anything meant for sale or distribution without authorization

Additional items may be added at venue discretion.

Am I allowed to bring in my medicine?

If you need to enter with prescribed medication to be taken during the event, we require that all medication be in its original container with a name that is verifiable with a photo ID. If you do not have a container with a name on it, we may request documentation that allows us to confirm the need for this medication as you enter the venue. Please only bring what is required for the duration of the event. We cannot store any type of medication. Over-the-counter medication must be in its original packaging.

Are cameras allowed?

SUBJECT TO CHANGE - The standard venue policy allows camera phones, disposable cameras, and small digital cameras. Any camera that has a detachable lens will be considered professional and not allowed in. If the camera lens zooms out of the camera more than 1 in- it will be considered a professional camera and will not be allowed in. Some artists do not permit cameras so please check back for the show you will be attending to ensure that we will be allowing cameras in.

No Videotaping is allowed.

We also ask that you act respectful of the artist and other guests when holding up cameras that may distract from the performance. Most artists restrict the use of flash.

The Fillmore does not have a parking lot. Street parking and several public parking facilities are located nearby. Car break-ins are city-wide problem. Please do not leave any valuables in your car.

A public bike rack is located nearby. Fillmore is not responsible for lost or stolen bicycles.

Local bus lines 38 and 22 stop within a block of the venue and run all night.

There are two hotels nearby: Kimpton Hotel Enso and Hotel Kabuki.

Mobile Ticketing

All our events will be Mobile Entry. That means your mobile device will be used to gain access to the event. Tickets will not be emailed or available for print.

Phone troubles? Visit the box office on event day for assistance. Be prepared to show your ID.

What happens if my show gets cancelled?

In the event of cancellation patrons who purchased through Ticketmaster will be notified and information about a potential reschedule and if refunds will be issued. Refunds will be available at the point of purchase.

How does will call work at The Fillmore?

Your phone is your ticket. If you do have a will call ticket, they are available for pickup at the box office on the date of your show. Please make sure that you have a photo ID matching the purchaser’s name to pick up tickets. Any name changes need to go through Ticketmaster Customer Service- 800-653-8000. (some events will have a transfer restriction)

If tickets or passes are being left for you- they will only be left at the box office. This includes meet and greet passes, press passes, and tickets from the tour or other promotional company. We do not get these tickets until the day of the event, close to door time so please do not try to pick them up earlier. If your tickets/passes are not in will call you will need to contact the person that left them for you to determine the reason.

The Fillmore has no way of validating or replacing tickets that have been purchased through any website other than ours. (authorized: thefillmore.com, ticketmaster.com or Livenation.com). We cannot reprint or refund you for an invalid ticket. If you have any questions, please call Ticketmaster at 800-745-3000 before purchasing.

The Fillmore can scan your e-ticket barcode directly from your smartphone. You do not need to visit will call.

Is there an age limit?

Events are restricted to ages 5 and over. Everyone must have a ticket. 

Check your specific event for exceptions to our standard policy. 

Can I leave the venue and come back in?

Re-entry is not permitted at The Fillmore. Please ensure that everything you will need for the event is brought in with you. If you do leave at any point in the evening- you will not be allowed back in without a new ticket.

Do you have seating at The Fillmore?

The Fillmore is an open-floor ballroom with very limited seating. The seat location number on your ticket only refers to a guest count. Wear comfortable shoes for standing and dancing!

The Fillmore has a restaurant that offers a variety of delicious options. Vegetarian and vegan options are available.

Complimentary water stations are located on both floors of the venue. Empty reusable canteens are permitted on most shows. This policy is subject to change based on artist requests or safety considerations. Camelbacks are not permitted.

If you have questions about previously placed orders or need ticketing/onsale info please call:

• Ticketmaster – 1-800-745-3000
• Venue Email – thefillmore @livenation.com
• Mailing Address- 1805 Geary Blvd. San Francisco CA 94115
• Venue Phone number – 1-4215-346-3000 (we do not sell tickets from the venue phone)