Xfinity Theatre

During The Season: 

Xfinity Theatre

61 Savitt Way Hartford, Connecticut 06120

Admin Office/Box Office (860) 548-7370

Premium Seating Sales - (203) 949-7715

TicketMaster Customer Service – 1 (800) 653-8000

Off Season: 

Box Office (203) 265 - 2501 (Press option 1 to connect to the box office)

Xfinity Theatre offers a wide variety of alcoholic beverages for purchase during your time at the venue. You are not permitted to bring any alcoholic beverages into the venue. A valid and current Driver License or State ID card is required to purchase alcohol- guests will be required to show ID every time they purchase.

We no longer have ATMs on site. We do offer a free “CASH TO CARD” option located at Guest Services. We will exchange any cash denomination for a prepaid card to use at the venue. This prepaid card can be used anywhere credit/debit cards are accepted. There will be no fees for the cash to card exchange.

If any assistance is needed with your vehicle please contact your normal Emergency Assistance provider. Xfinity Theatre does not have tow or lockout services on site. Emergency assistance vehicles are permitted on property to assist with lockouts, jumps or tows but the guest will need to arrange for such services.

We only will allow clear plastic, vinyl or PVC tote bags no larger than 12” x 6” x 12” and/or small clutch bags (6”x 9”). No other bags of any type will be allowed. All bags are subject to search upon entry. Guests have the right to refuse a bag search and the venue has the right to refuse entry. If you have any items that are not allowed into the venue, please return them to your vehicle. 

Signs larger than 8.5 X 11 in size are not permitted into the venue. This size is a standard sheet of paper. We do not allow banners or signs that are larger than this due to the potential to block other guests’ view of the performance. All signs must be appropriate in nature and not be a distraction to the artist.

Stationary bike racks are not available at this location. Xfinity Theatre is not responsible for lost or stolen bicycles.

The box office at Xfinity Theatre will be open day-of-show only. They open at 2pm and close when the main act takes the stage.  If you’d like to purchase tickets, please visit us at www.livenation.com.  If you’re looking to obtain a refund for a show that was either canceled, postponed or rescheduled, please visit us at www.livenation.com/refund for more information.  We look forward to seeing you at our next show at Xfinity Theatre

LOST OR STOLEN TICKETS

Please report any lost or stolen tickets to Ticketmaster as soon as you are aware they are missing or destroyed. If a ticket needs to be reprinted during the event, guests can visit the box office and have their ticket reprinted for a fee.

MOBILE TICKETING: 

Since the 2019 season, Ticketmaster tickets are digital. Please ensure the account holder has their phone available to present the tickets at the entrance. Should there be any issues, please visit our Box Office located near the front entrance. Download ticket to wallet to avoid any delays on the day of show.

SUBJECT TO CHANGE - The standard venue policy allows camera phones and disposable cameras. Any camera that has a detachable lens will be considered professional and will not be allowed. If the camera lens zooms out of the camera more than 1 inch, it will be considered a professional camera and will not be allowed.  Some artists do not permit cameras so please check back for the show you will be attending to ensure that we will be allowing cameras in.

The venue does not allow camping or overnight parking of any kind.

All events are all ages. Every individual will require a ticket for admission regardless of age. Venue management is not responsible for artistic content and therefore we ask that parents use discretion when deciding whether to purchase tickets for children.

Xfinity Theatre does not allow weapons of any kind on our property. Guests should follow all applicable laws regarding securing a weapon in a vehicle if they have it on them when they arrive. The venue will not secure weapons and will take no responsibility for any weapons left in vehicles.

Xfinity Theatre is a cashless venue. All main concession and merchandise stands take Visa / MasterCard / Discover / American Express and Contactless Payments. See Guest Services in Main Lobby for “CASH TO CARD” exchange. 

Hartford HealthCare is offering a free fountain soda to guests who commit to be the designated driver for their party. Please visit the Guest Services table in the lobby.

In the event of an emergency while on site, Xfinity Theatre has trained paramedics to assist with any medical issues. First aid is located to the right of the main gates as you enter the venue but any staff member with a radio can dispatch First Aid to the location needed. Local law enforcement officers are also on site for every event and can assist if needed or requested. Venue management works closely with all appropriate emergency agencies and services to ensure that we are up to date on any dangerous weather or potential crowd related issues. In the event of a weather emergency we will communicate with guests that are inside of the facility as well as guests on their way to the venue. Please follow our social media pages for the latest developments on event days.

https://www.facebook.com/XfinityTheatre/

https://twitter.com/xfinitytheatre

https://www.instagram.com/xfinitytheatre/

The venue begins hiring for each season in early March. If you are interested in working for the venue please visit: http://www.livenationentertainment.com/careers

There are a total of 2 General Admission entrances to the facility, the main entrance and Gate C.  Both gates are available for use regardless of the ticket type. The Fast Lane entrance is located at Gate C to the left of the box office. You must have your event ticket and Fast Lane pass to utilize this gate. The VIP Club has a separate entry gate located to the right of the main gate, across from the Accessible parking area. All guests using this gate must be VIP clients and have the appropriate ticket. 

Gate opening times vary, but are usually 2 hours prior to show time. Please check the specific event page as these times are subject to change. Please do not attempt to enter the venue any earlier than the designated times as you will be turned around and told to return when the parking lots open.

If you need assistance while at an event, please visit our GUEST SERVICES STAND located in the main lobby. Entering the main lobby, the GUEST SERVICES stand will be on your right-hand side in the corner. 

Xfinity Theatre will do our best to get any fan mail sent to the venue to the appropriate parties. We cannot guarantee that any package or letter will be given to an artist. We recommend visiting the artist’s website and sending any items to their designated address. We are not responsible for returning anything that is sent to the venue for an artist.

For select events guests can purchase Fast Lane passes at www.livenation.com or go to the Upgrades page of this website. The Fast Lane passes do not guarantee the guest to enter any earlier than the designated gate time, however, they can enter before general admission ticket holders. Fast Lane Gates are located at Gate C, to the left of the box office.

Parking lots will generally open 4 hours prior to our scheduled gate time. Gate opening times vary, but are usually 2 hours prior to show time. Please check the specific event page as these times are subject to change. Please do not attempt to enter the venue any earlier than the designated times as you will be turned around and told to return when the parking lots open.

Xfinity Theatre does not offer group ticket sales. If you have a large party that will be attending the show the only option would be to contact our Premium Seating Department at 203-949-7715. The Premium Seating Department sells all VIP boxes, suites, and clubs at the venue that can accommodate larger parties than the standard ticket limit.

Guests are expected to behave respectfully and in accordance with venue policy, state and local laws. Any guest that is acting in a manner that venue management deems unsafe can be subject to eviction. If a guest violates a state or local law they will be subject to any tickets or punishment deemed necessary by local law enforcement. We reserve the right to deny entry to any guest. 

Xfinity Theatre strives to make our venue and live experiences inclusive and accessible.  For more questions, or information not mentioned below, feel free to get in touch with us at (860) 548-7370 or email FOJ@livenation.com.

ARRIVAL & ACCESSIBLE ENTRANCES

All main entrances to Xfinity Theatre are accessible. The path from the main entrance to the covered seating areas and the lawn is accessible by wheelchair, but is also uphill and approximately 200-300 ft long, depending on the path you choose to take. Visit our Guest Services booth at the main entrance if assistance is needed to reach your seat. 

RESTROOMS

All restrooms are accessible at Xfinity Theatre. 

ACCOMMODATIONS

All concession and merchandise stands are accessible at Xfinity Theatre.

TICKETING

You can buy accessible tickets online – no need to call the box office. To purchase accessible tickets on our website, select the "filters" icon on the upper right of the ticket page. Next, select "show accessible tickets", choose a type of accessible seat (wheelchair, companion, or semi-ambulatory), and select "apply filters". You will be shown your seat location once a ticket is selected. There are accessible seating options in every price range. All tickets are available on a first come, first served basis. Please try to buy accessible tickets in advance to secure a seat.

ACCESSIBLE PARKING

Accessible Parking is located within the Premier Parking lot adjacent to the main gate. Please show the parking staff your valid, accessible parking tag and identification. Please be advised that parking is limited. Accessible parking is available on a first-come, first-served basis; the venue cannot reserve or hold these spaces for guests. Accessible parking can fill quickly, so please plan on arriving early.

DROP OFFS & RIDESHARE

When you arrive at the venue, please let the parking staff know that you are dropping someone off for accessibility reasons and they will direct you to the closest drop off location. Additionally, the rideshare pickup/drop-off location is located across the street at the Mini Dealership. Drop off vehicles cannot remain in the lots during the event. Vehicles picking up guests must arrive at least 1 hour before the end of the show. Our traffic plan does not allow for incoming traffic within 1 hour of the end of the show or after the show. 

MEDICATION NEEDS

If you need to enter with prescribed medication to be taken during the event, we require that all medication be in its original container with a name that is verifiable with a photo ID.  If you do not have a container with a name on it, we may request documentation that allows us to confirm the need for this medication as you enter the venue.  Please only bring what is required for the duration of the event.  We do not have the ability to store any type of medication.  Over-the-counter medication must be in its original packaging.  

DIETARY NEEDS

Xfinity Theatre takes pride in offering a variety of choices for guests with special dietary needs. You may request to speak with a member of our Food & Beverage team with specific questions or concerns. While we will make reasonable efforts to accommodate dietary requests, we cannot guarantee that they will be able to meet all requests.  

SERVICE ANIMALS

At Xfinity Theatre, we have specific guidelines to ensure all guests and their service animals are supported throughout their visit. 

Service animals are defined by the ADA (Americans with Disabilities Act) as dogs or miniature horses that are trained to do work to perform tasks related to people with disabilities. The work or task the service animal is trained to do must directly relate to the person's disability. Service animals must be housebroken. Service animals are required to behave and not repeatedly bark, growl, jump up on or lunge at other guests or employees. Corrective action must be taken if the service animal is not behaving appropriately.

Dogs whose sole function is to provide comfort or emotional support do not qualify as service animals under the Americans with Disabilities Act (ADA). Comfort animals, emotional support animals, and therapy dogs are not listed as service animals under Title II and Title III of the ADA. This also applies to the other species of animals wild or domestic, trained, or untrained. The ADA requires the service animal to be under the control of the handler. This may include using a harness, leash, or other tether. Our venue employees are not required to provide for, the care, or supervision of a service animal, including cleaning up after it. Service Animals must remain on the floor and are not allowed on dining chairs or tables in our food and beverage locations. Live Nation and our operating partners have the right to deny access to a dog that disrupts our operations.

Please contact a member of the guest services team if your service animal needs access to a relief area. You will need to exit the venue and re-enter with the assistance of a member of the guest service team.

SIGN LANGUAGE INTERPRETATION

Xfinity Theatre offers sign language interpretation upon request only. Requests for interpreters must be received at least two weeks before the event date.  

Please make your request by emailing FOJ@livenation.com and include how many in your party need interpretation and the ticket type you have. Interpretation requests are subject to the availability of an interpreter.  Accommodations will be made in or around the same section as the purchased ticket.

ASSISTIVE LISTENING DEVICES 

Assistive Listening Devices (ALDs) technology in Xfinity Theatre is powered by Listen Everywhere Technology™.  This allows you to use your mobile device and headphones as your personal ALD. If you do not wish to use your device, please see the Guest Services location in the main lobby to get a receiver.  A photo ID is required to be held until the device is returned at the end of the event. Please bring your own headphones or earbuds.

• Connect to Wi-Fi network Free_Fan_Wifi

• Download the Listen Everywhere app via the App Store

• Connect to the audio channel in the app 

• Enjoy the show! 

If you need an assisted listening device, call us at least two days before the event at 860-548-7370 and we’ll sort it out for you.

MOBILITY DEVICE STORAGE

Limited storage is available for wheelchairs, canes, walkers, and other mobility devices. If you need access to your device during the show, please contact a member of the guest services team.  There is limited electrical connectivity in the venue, please contact us prior to your visit for more information.

• Clear plastic, vinyl, or PVC tote bags no larger than 12” x 6” x 12” and/or small clutch bags (6”x 9”) – subject to search at the gate.

• Compact Umbrellas with no metal pointed ends

• Food - must fit in a one-gallon, clear Zip-Loc style bag. 

• Non-professional cameras (Pocket sized, point & shoot, no removable lenses)

• Small Blankets or beach towels

• Small clutch-type handbags no larger than 6”x 9”

• Water - factory sealed up to 20 oz (non-frozen) per guest. Refillable plastic water bottles are permitted. Hydration packs & hard-sided bottles are not permitted.

Items listed are subject to change or vary on show day. The venue reserves the right to make any necessary adjustments to these protocols to ensure the safety of the tour, artist, and guests.

• Alcohol or illicit substances

• Animals (except ADA-approved service animals)

• Any other item that may pose a threat to other guests, staff or performers

• Audio recording devices

• Chains or spiked jewelry

• Clear bags larger than 12”x6”x12” 

• Drones

• Fireworks or other incendiary devices

• Glass, metal, cans (regardless of contents)

• Glow sticks

• Golf umbrellas or umbrellas with metal pointed ends

• GoPro’s or Video recording devices

• iPads or tablets

• Knives, guns, mace, pepper gas or any other item deemed a potential weapon

• Large signs, posters, or flags

• Laser pointers

• Lawn Chair Policy: Outdoor lawn chairs are no longer allowed inside the venue. Low-profile beach chairs are available to rent in advance or on the day of the show on a first-come, first-served basis while supplies last. Live Nation reserves the right not to rent lawn chairs on certain shows

• Pop-up tents (includes parking lots)

• Portable Chargers

• Professional cameras with detachable lenses or cameras with lenses that extend 1" or more

• Selfie Sticks

• Soft or Hard side coolers

• Solid bags larger than 6”x9” 

• Wagons or large non-collapsible stroller

*Items listed are subject to change or vary on show day*

No outside chairs are allowed. Lawn Chairs are available for rent at the venue for $15.00 per chair or in advance here.  Our rental chairs are 27.6” wide X 27.6” deep X 30.5” tall.  Live Nation reserves the right to limit Lawn Chair rentals during various shows. 

The lawn is always first come, first serve. Guests may notice a row or seat number on their lawn ticket, but that is only used for tracking purposes. There are no assigned seats on the lawn.

If you lose an item while you are at an event, you can visit Guest Services in the Main Lobby to see if it has been turned in. Or click on the link below to view our virtual lost and found! You can communicate with us and set up a time to pick up your item. Don't want to come back to pick up your item? No problem- you can set up shipping right from the website! Unclaimed items will be donated or destroyed 10 days following the event.

Click here to visit the website!

From Worcester, Boston and Points East: I-84 West to exit 50 (Main Street). Take a right at end of the ramp onto Market Street. Theater is located one mile up on the left. Follow signs for XFINITY Theatre parking.

From Danbury, CT and Points West: I-84 East to Exit 50 (Main Street) Take a left onto Windsor and an immediate right onto Pleasant. At the next light, take a left onto Market Street. You'll be on the R.A. Theater is located one mile up on the left. Follow signs for XFINITY Theatre parking. 

From New Haven, Fairfield County, NYC Area and Points South: I-95 North or the Merritt Parkway North to I-91 North (begins in New Haven.) Take Exit 32B (Trumbull Street.) Take a right at the end of the ramp onto Market Street. Follow signs for XFINITY Theatre parking.

From Springfield, MA and Points North: I-91 South to Exit 33 (Jennings Road.) Take a right off the exit. At the first light take a left onto Weston Street. Theater is located 1 mile up on the right. Follow signs for XFINITY Theatre parking.

Any media inquiries need to be directed to our Local Office:  203-269-8721

First Aid is located to the left next to the main gates once you are inside the facility. We have trained medical personnel that are able to assist with any issue you encounter. We have ambulances on site throughout the duration of the event that can transport guests if needed. 

Merchandise will be available for all concerts at our merchandise booths located inside the main gates, inside the lobby and in the upper plaza near the lawn. All concert gear is property of the artist and the venue has no responsibility related to the craftsmanship or style of any merchandise. Please make sure you check that you have the correct size and there are no defects in the shirt before you walk away from the stand. The venue cannot assist with replacing or refunding any merchandise after the event has ended.

Motorcycle parking is limited and located on the side of Restaurant Depot. Prices vary but are generally $20.00 to $30.00.

There is no overnight parking permitted at the venue. Xfinity Theatre will tow vehicles unless they are parked illegally or blocking emergency access. Any unauthorized vehicles on site prior to an event or after an event could be towed at the owner’s expense.

Xfinity Theatre parking options are listed below. Parking lots will generally open 4 hours before our scheduled gate time.

• • Accessible Parking

    • Located within the Premier Parking lot adjacent to the main gates. To provide Accessible parking to our guests who need it, we require guests to display a valid ADA Accessible hangtag or license plate. The owner of the placard must be in the vehicle and ready to provide proof of ownership. This includes a photo ID and signature to match.  Accessible parking is available on a first-come-first first-served basis.

  • Drop Offs

    • Drop-off areas are located in our EZ Out parking lot. (Entrance to lot is on the east side of Reverend Moody Overpass and Savitt Way intersection, by the Mini Cooper dealership). Please follow directional signs and staff to the appropriate drop-off/pick up location. Guests cannot remain in their vehicles during the event. They must drop off and return 45 minutes prior to the end of the show. If you are not back within 45 minutes of the end of the event you will not be allowed to enter until the majority of cars have exited the parking lot. Local law enforcement will shut down all incoming traffic and only allow traffic out of the venue.

  • EZ Out Parking Lot

    • Quick & easy exit after the show! Be one of the first out of traffic and on your way home before most everyone else. This lot is near the venue and has a dedicated exit with quick access to 91 North and South. The entrance to the lot is on the east side of Reverend Moody Overpass and Savitt Way intersection, by the Mini Cooper dealership. Day-of-show purchases can be made at the entrance to the lot, subject to availability. Rates vary by event. Only credit/debit cards and mobile pay are accepted.

  • Market-Pequot Lot

    • No additional charge for parking in the Market-Pequot lot located at the intersection of Market and Pequot streets just north of exit ramp 32B on I-91

  • Morgan Street Garage

    • ONLY FOR SELECT SHOWS - For $10, additional parking is available in the Morgan street garage located at the intersection of Market and Talcott Streets just south of the I-84/I-91 interchange on Market street.

  • Motorcycle Parking

    • Motorcycle parking is limited and located on the side of Restaurant Depot. Prices vary but are generally $20.00 to $30.00.

  • Overnight Parking

    • There is no overnight parking permitted at the venue. Xfinity Theatre will tow vehicles unless they are parked illegally or blocking emergency access. Any unauthorized vehicles on site prior to an event or after an event could be towed at the owner’s expense.

  • Oversized Vehicle Parking

    • Buses are considered an oversized vehicle and will be charged at least $100.00 if remaining on site during the event. Bus parking is limited and is on a first come first served basis. Buses that will be dropping off guests can leave the parking lot and return 45 minutes prior to the end of the event with no additional charge. All buses may be boarded by our security staff to ensure no underage drinking is taking place on the bus. If there is any underage drinking- the whole bus will be turned around and no one will be able to enter the event. The venue will not issue refunds and bears no expense that will be incurred due to non-admittance. Hartford Police Department will be on site assisting in the parking lot to ensure all guests on buses are acting appropriately and within accordance of the law. *Subject to change based on event.

  • Premier Parking Lot

    • Paid Premier Parking and Reserved Parking are located adjacent to the main entrance of the facility and be accessed at the intersection of Savitt Way and Weston Streets.

  • Railtech Parking Lot

    • No additional charge for parking in the Railtech lot located at the intersection of New Road and Weston Streets, one light north of the entrance to the Premier Parking lot.

Local law enforcement are on site for every event and are responsible for directing all traffic into the venue. On duty law enforcement officers are the only individuals able to carry a weapon on our property. We do not allow conceal and carry weapons to be brought onto our property nor will we secure them.

Pop-up tents are not permitted into the venue. No exceptions.

If you are interested in purchasing a floor box, season seats or club access for the season please contact our PSS department at (203) 949-7715. Neither the venue receptionists nor the box office can answer questions regarding pricing or availability for these boxes.

Our incredible space is the perfect location to host your next corporate event, private concert, conference, fundraiser or graduation. For more information about renting, please email us or click here. 

CT Transit does provide limited service to the area surrounding Xfinity Theatre. Please check their schedule in advance of the event to confirm the last pick time.

https://www.cttransit.com

Re-Entry is not permitted at Xfinity Theatre. Please ensure that everything you will need for the event is brought in with you. If you do leave at any point in the evening, you will not be allowed back in without a new ticket.

Restrooms are located throughout the venue. We have indoor restrooms located inside our main lobby, as well as west side of our main plaza and in the Unplugged Hot Spot. 

The largest collection of indoor restrooms for men and women is located on the west side of the main plaza to the right as you enter the main gates. We encourage guests to save time by taking a few extra steps to reach this location and enjoy much shorter lines – especially for our female guests.

In addition, we have portable toilets throughout the venue.

Scalping or reselling tickets is strictly prohibited on the property of the venue. Any guest caught selling tickets on property will be turned over to local law enforcement.

When coming through the gates, please plan on security using metal detectors and/or a physical pat down for our search procedures. All bags are subject to inspection. If you have a medical reason for not wanting to be searched via metal detectors, please inform the security supervisor at your entrance and they will help you visit our First Aid station, which is located to the right of the main gate, and they will assist in finding an alternative to our metal detectors.

Venue security and law enforcement are located throughout the facility to ensure a safe and secure environment. All security personnel are wearing white shirts and can assist with any questions or concerns. Please do not hesitate to contact our on-site staff if any assistance is needed.

Your safety and security are most important to us. The following details will outline our general venue’s guidelines:  https://www.livenation.com/venueguidelines

No smoking is allowed inside the lobby or reserved seating areas. While we do not restrict smoking on the lawn please be courteous to others - if guests around you are complaining we will ask you to smoke in the plazas. We appreciate your cooperation.

All sponsorship inquiries should be directed to our office. Please call 203-269-8721 and ask to speak with someone in sponsorship. Any handouts or presence on site needs to be cleared with venue sponsorship. If you do not have permission to be on site you will be escorted off property.

Only collapsible strollers are permitted, with lawn tickets only. There is no storage available for reserved seats and strollers cannot be kept in aisles

Live Nation is dedicated to reducing waste and consumption across the live music experience at our amphitheaters across the country. You will find recycling and composting stations throughout the venue with instructional signage as to what items should be disposed of in each bin.

Reasonable and responsible tailgating is allowed until gates open. Anyone in the parking lots after gates open must either enter the venue or leave the property. 

The following items are NOT PERMITTED: Hard alcohol, open flames, grills, glass containers, fireworks, weapons, and illegal substances. 

Parking lot cross aisles must remain clear for emergency vehicle access at all times. 

Hartford Police enforce zero tolerance against underage consumption of alcohol. 

All items left unattended during the show are considered forfeited and may be disposed. 

Violation of these rules can result in ejection from the property and/or arrest. 

Most artists prohibit video and audio taping of their performances. However, some artists do allow audio recording so please search the artists’ website or contact us prior to the event you are attending to confirm if this will be allowed.

Arrow Cab Inc - 860-558-4825

ABC Taxi Service - 860-819-4146

D&I Taxi - 860-882-7805

Because of the proximity to downtown Hartford and a large number of potential conflicting events, traffic can be difficult at times. Please allow yourself extra time to deal with potential traffic delays, especially on weekday shows. We do encourage carpooling for all shows. 

Traffic is controlled by local law enforcement. If there are any major traffic issues that will impact the start of the event we will post this information on our social media pages.

https://www.facebook.com/XfinityTheatre/

https://twitter.com/xfinitytheatre

https://www.instagram.com/xfinitytheatre/

Compact umbrellas and non-pointed umbrellas are allowed into the venue. Golf umbrellas or umbrellas with metal pointed ends are not permitted.

The VIP Club at Xfinity Theatre offers comfortable seating and an enjoyable atmosphere in both a restaurant setting as well as a lounge setting. It offers premium private full service bars, wait service, private air conditioned rest rooms and upgraded menu items not found in the other parts of the venue.

Listen to local musicians or even get a complimentary chair massage! This exclusive area is available only to VIP premium and season ticket holders, or with the purchase of a VIP Club Access upgrade.

VIP Parking is for our Premium Seat and Season Ticket holders, and not available for purchase. Guests must have a VIP Parking Pass or be on the VIP parking list to access. The entrance to this lot is on Savitt Way; follow the VIP Parking directional signs as you approach the venue.

Guests are permitted to bring in one (1) factory sealed plastic bottle of water up to 20oz in size. This policy is subject to change based on artist requests or safety considerations. Water refill stations are located just outside the Unplugged Hotspot. Water fountains are located by the lobby restrooms. Refillable plastic water bottles are permitted. Hard sided bottles and hydropacks are not permitted.

Will-call tickets are available for pickup at the box office. The Xfinity Theatre box office is only open on the day of the show starting at 2pm and closes approximately 15 minutes after the main artist goes on stage.

Please make sure that you have a photo ID matching the purchasers name to pick up tickets. Any name changes need to go through Ticketmaster Customer Service at 800-653-8000.

Guests are not permitted to put tickets in will call for other guests to pick up. You will need to arrange to meet your party at the facility to deliver tickets.

If tickets or passes are being left for you, they will only be left at the box office. We do not get these tickets until the day of the event close to doors so please do not try to pick them up earlier. If your tickets/passes are not in will call you will need to contact the person who left them for you to determine where they are. The box office cannot contact any member of the tour for you.

All shows will go on rain or shine. However, in the event of severe weather we will keep our fans notified via our social media pages:

https://www.facebook.com/XfinityTheatre/

https://twitter.com/xfinitytheatre

https://www.instagram.com/xfinitytheatre/

An event may be delayed, postponed, or cancelled depending on the severity of the weather expected.

Scalping or reselling tickets is strictly prohibited on the property of the venue. Any guest caught selling tickets on property will be turned over to local law enforcement

Will Call is open during regular business hours and on event nights. Picture ID is required for all tickets picked up from Will Call. However, if you will not be arriving with other members of your party, please plan to secure your tickets in advance, as the Box Office can not accept tickets to be left at Will Call for someone arriving late.

All events at Xfinity Theatre are rain or shine

For up to date weather in Hartford, CT click here! 

Traffic is always heavy on show day, expect delays. We strongly encourage carpooling. CONCERT TRAFFIC WILL BE EXTREMELY HEAVY, PLEASE CAR POOL AND ARRIVE EARLY TO AVOID BACKUPS.

Click here to check traffic!

Free WIFI is now available at Xfinity Theatre

Xfinity Theatre Administrative Office – (860) 548-7370

Box Office – (203) 265-1501

Premium Seating Sales - (203) 949-7715

TicketMaster Customer Service – 1 (800) 653-8000